Privacy Policy of Hangzhou Antigenne Technology Co., Ltd.

At Hangzhou Antigenne Technology Co., Ltd. (“Antigenne,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, products, services, and other offerings (collectively, “Services”). By using our Services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Information You Provide: This includes contact details (such as name, email address, phone number, and company affiliation) when you register for an account, request information about our products (e.g., Vamber®, ITGen®, Sabervet® animal diagnostic solutions), subscribe to newsletters, participate in surveys, or contact our customer support.
• Information About Your Use of Our Services: We may automatically collect data about how you interact with our websites, such as IP addresses, browser types, pages visited, and referral URLs, using cookies and similar tracking technologies.
• Information Related to Products/Services: For customers using our animal diagnostic products (e.g., test kits, reagents) or services, we may collect information about product usage, order details, and technical support inquiries to fulfill requests and improve our offerings.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve our Services, including processing orders for animal diagnostic products and delivering technical support.
• To communicate with you, such as responding to inquiries, sending updates about our products (e.g., new features in Sabervet® rapid diagnostic cards or Vamber® allergen tests), and sharing relevant news or offers (with your consent where required).
• To personalize your experience, such as tailoring website content or product recommendations based on your interests.
• To comply with legal obligations, resolve disputes, and enforce our terms of service.
• To protect the security and integrity of our Services and prevent fraud or misuse.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who assist us in operating our business (e.g., shipping companies for product delivery, IT service providers for website maintenance), who are contractually obligated to protect your information and use it only for specified purposes.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction (with appropriate safeguards for your data).

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request access to the personal information we hold about you and ask to correct inaccuracies.
• Deletion: Request deletion of your personal information, subject to legal or business retention requirements.
• Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails or contacting us directly.
• Cookies: Adjust your browser settings to block or delete cookies, though this may affect some features of our websites.

To exercise these rights, contact us using the details provided below. We will respond to your request in a timely manner, as required by applicable law.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse, including secure storage systems and access controls. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. When no longer needed, we will securely delete or anonymize your data.

7. International Data Transfers

If you are located outside China, your personal information may be transferred to and processed in China, where our servers are located. We ensure such transfers comply with applicable data protection laws, including implementing appropriate safeguards (e.g., standard contractual clauses) to protect your information.

8. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with a “Last Updated” date. We encourage you to review this policy regularly. Your continued use of our Services after changes are made constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

• Email: bree@antigenne.com
• Address: Block A, Building 3, No. 8, Xiyuan 9th Road, Xihu District, Hangzhou, Zhejiang, 310030 P.R. China
• Telephone: +86 571-88722005
• Mobile: +86 18968078102